Shipping & Delivery

Shipping & Delivery Policy

Last Updated: June 8, 2026

Thank you for shopping with soliviora.com. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through soliviora.com.

By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, holidays, promotional events, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you by email whenever possible.

2. Shipping Destinations

We currently ship to the countries and regions listed during checkout.

If your location is unavailable at checkout, please contact our customer support before placing an order.

3. Shipping Methods

Shipping options and estimated delivery times are displayed during checkout based on your destination.

Depending on your location, available shipping methods may include:

  • Standard Shipping

  • Expedited Shipping

  • Express Shipping

Shipping availability may vary by country or region.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–20 business days

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary due to customs inspections, weather conditions, transportation delays, carrier issues, holidays, or other circumstances beyond our control.

5. Shipping Fees

Shipping charges are calculated and displayed during checkout.

From time to time, we may offer free shipping promotions subject to specific order values, destinations, or promotional terms.

Unless otherwise stated, shipping fees are non-refundable after an order has been shipped.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on your country's regulations.

Unless otherwise stated, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, if tracking is available.

Tracking information may take 24–72 hours to become active after shipment.

8. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will make every reasonable effort to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.

9. Lost, Delayed, or Damaged Packages

If your package is delayed beyond the estimated delivery period, please contact us so we can assist you in working with the shipping carrier.

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged item(s)

We will review the issue and determine an appropriate resolution.

10. Failed Delivery

If a package is returned because:

  • the customer provided an incorrect address;

  • delivery attempts were unsuccessful;

  • the package was refused; or

  • customs duties or import fees were not paid,

the customer may be responsible for additional shipping charges before reshipment.

Shipping fees paid for the original shipment may not be refundable.

11. Split Shipments

If your order contains multiple products, items may be shipped separately from different warehouses to ensure faster delivery.

You may receive multiple tracking numbers.

12. Shipping Delays

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Transportation disruptions

  • Carrier delays

  • Labor strikes

  • Government actions

  • Public holidays

  • Force majeure events

13. Risk of Loss

Ownership and risk of loss for purchased products transfer to you upon delivery to the shipping address provided, subject to applicable law.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Store Name: soliviora.com

Email: support@soliviora.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Website: https://soliviora.com