# Privacy Policy
**Last Updated: June 8, 2026**
Welcome to **www.soliviora.com** ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from **www.soliviora.com** (the "Website").
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
## 1. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information:
### Personal Information You Provide
This may include:
* Name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment information (processed securely by our payment providers)
* Order history
* Customer support communications
* Account login information (if applicable)
### Information Collected Automatically
When you visit our Website, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Time zone
* Language settings
* Pages viewed
* Referral URLs
* Shopping behavior
* Cookies and similar technologies
### Information from Third Parties
We may receive information from:
* Shopify
* Payment processors
* Shipping providers
* Marketing partners
* Analytics providers
* Fraud prevention services
* Social media platforms (if you interact with us through them)
## 2. How We Use Your Information
We may use your information to:
* Process and fulfill orders
* Verify payments
* Deliver products
* Provide customer support
* Communicate about orders
* Send shipping updates
* Respond to inquiries
* Improve our Website
* Personalize your shopping experience
* Prevent fraud and unauthorized transactions
* Comply with legal obligations
* Send promotional emails where permitted by law
## 3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
* Keep the Website functioning properly
* Remember your preferences
* Maintain your shopping cart
* Measure Website performance
* Analyze visitor behavior
* Improve our services
* Deliver relevant advertising
You may disable cookies through your browser settings. However, doing so may affect certain Website features.
## 4. Shopify Services
Our store is hosted on Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products and services.
Your information may be processed by Shopify in accordance with Shopify's own privacy practices.
## 5. Payment Information
Payments are securely processed through third-party payment providers.
We do not store your complete credit or debit card information on our servers.
Payment providers process your payment information in accordance with their own privacy policies and security standards.
## 6. How We Share Information
We may share personal information with trusted third parties when necessary to operate our business, including:
* Shopify
* Payment processors
* Shipping companies
* Logistics providers
* Customer support platforms
* Email service providers
* Marketing providers
* Analytics providers
* Fraud prevention partners
* Legal authorities where required by law
We do not sell your personal information unless expressly stated or permitted by applicable law.
## 7. Data Retention
We retain personal information only for as long as necessary to:
* Complete transactions
* Provide customer support
* Comply with legal obligations
* Resolve disputes
* Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
## 8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own.
Where required by applicable law, we take appropriate safeguards to protect transferred personal information.
## 9. Your Privacy Rights
Depending on where you live, you may have rights to:
* Access your personal information
* Correct inaccurate information
* Delete personal information
* Restrict or object to processing
* Withdraw consent where processing is based on consent
* Request a copy of your personal information
* Request data portability
* Opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
We may request verification of your identity before processing your request.
## 10. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send marketing communications.
You may unsubscribe at any time by:
* Clicking the "Unsubscribe" link in our emails; or
* Contacting us directly.
Even if you opt out of marketing emails, we may still send transactional messages relating to your orders.
11. Children's Privacy
Our Website is not intended for children under the age of 13 (or the minimum age required by applicable law).
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can remove the information where appropriate.
12. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we will update the "Last Updated" date shown at the top of this page.
Your continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy where permitted by law.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Store Name: soliviora.com
Email: support@soliviora.com
Website: https://soliviora.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM